NyceCO Print Policies & Guidelines

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. nyceCO LLC (nyceCO Prints) reserves the right to change its Terms & Conditions and pricing at any time without notice. NyceCo LLC is not responsible for variances in size/color/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments should be washed, tumble dry low and ironed inside out to maximize washability and longevity of the print. nyceCO Prints reserves the right to refuse service without explanation.

Order Finalization
An order is considered finalized when payment is submitted. The cancellation period begins once payment is received.
However, submission of payment does not start the project nor determine the project due date. A due date is provided once payment and signed contract is received.

GARMENTS

Order Minimums
One Design = One Order
Multiple Designs = Multiple Orders

12 Garments : One Placement - One Ink Color

24 Garments
- Two or more colors (max 6 colors)
- Two or more placements
- Garment Styles - Tie Dye, Crewnecks, Hoodies, speciality garments.

Our operation is primarily set up for larger production. Smaller orders are both time and labor intensive. Smaller orders have a higher cost due to the amount of labor and time put into setting up the presses for shorter print runs.

Pricing decreases significantly as quantity increases.

Color Options
nyceCO LLC and our preferred garment brands offer an array of styles and colors. Some Colors may increase the cost per shirt. You may ordered multiple color shirts :
- 50+ can select up to two garment colors in your order.
- 100+ can select up to four garment colors in your order.

Garment colors are subject to availability (See Garment Availability Policy). Ink Color(s) must stay the same for each color garment or be subject to an Ink Change Fee (See Ink Change Policy). Garment color changes are subject to approval and can be declined based on design.

Outside Garments
nyceCo LLC does not accept outside garments.

Oversized Garments
Sizes XSmall-XLarge are included in your order at the standard per shirt price. Shirts sized 2XLarge-5XLarge are subject to an additional fee. Oversized shirts sized 2XLarge-5XLarge are subject to vendor availability. The artwork print is sized for the smallest shirt size in your order and printed on all shirt sizes.

Garment Availability
nyceCO LLC is not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order. nyceCO LLC reserves the right to substitute garments of comparable brand and/or color when client’s request is unavailable. Pricing will not be adjusted if a substitution is made.

Garment Subjectivity
NyceCO LLC will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We recommend you confirm and verify garment specs on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.

Under/Over Run Allowance
Custom hand inked screenprinting is an art form. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer (See Manufacture Defects Policy). For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.

Standard Under/Over Allowance: 5%

All orders within the Under/Over Run Allowance of the ordered quantity will be considered completed and acceptable for delivery. For this reason, we highly recommend you order extra garments for each size if you need a guaranteed quantity. nyceCO LLC will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity. In the event of an under run less than our Under/Over allowance, if a reprint is requested, client is subject to a press reset fee of $50 per print color/screen.
 Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.

Manufacture Defects
nyceCO LLC is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues. See Over/Under Run Allowance Policy.

Seam, Collar, and Zipper Printing
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

PAYMENT

Accepted Methods of Payment
nyceCO LLC accepts Cash, All Major Debit & Credit Cards, Cash App ($nyceCO) and PayPal (paypal.me/nyceCO). We do not accept checks.

Payment Terms
Due In Full: Payment is due in full prior to being placed on our production schedule. Payment is due at the time that you approve your invoice to start your project. Net terms are only offered to pre-approved contract accounts.

Refund Policy
nyceCO has a no refund policy. Any project discrepancies are handled on a project-by-project basis and will be will be satisfied by credit.

Shipping
Orders requiring shipping will be shipped using UPS Ground unless otherwise discussed with the client. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Client will be billed for the amount of shipping prior to shipping the order. Payment is required before ordered shipped. Clients wishing to use their shipping account must make note at the time of order placement. If client is using their own shipping account, the client must provide us with 4x6 sized shipping label. nyceCO LLC does not make any shipping guarantees, including rush projects.

Quotes & Estimates
Quotes, or estimates, are good for 7 days unless stated otherwise. Pricing and garment availability is subject to change.

Cancellation
Order cancellations are only allowed up tp 72 hours after submission of payment. If garments or custom inks have been ordered within this 72 hour time period, order is subject to a cancellation fee. Payment will be returned in the original method of payment and can take up to 7-10 business days to process. After 72 hours, no refunds will be allowed.

TURNAROUND TIME

Turnaround Time
Our standard turnaround time is 10 business days from the receipt of payment and signed contract. The next business day will be the production start day for payments and contracts received after 5pm and on weekends. This turnaround time is not guaranteed. Artwork correction, finishing services, and garment availability can add to this turnaround time (See Project Delays Policy). Please refer to the In-Hands Date policy for those with rush orders or a specific due date.

Project Delays
Delays can effect your given turnaround time. The following can cause or result in a delay of your project:

Late delivery of signed electronic contract
Missing or unacceptable artwork files (See Artwork Files Policy)
Missing garment sizes
Project changes to artwork, garment color or garment sizes
Artwork correction (See Artwork Correction Policy)

In-Hands Date
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify us at the time of placing your order. Orders needed sooner than our standard turnaround time will incur a rush fee.

Rush Fees

Turnaround in 5 business days: +20%
Turnaround in 3 business days: +40%
Turnaround in 1 business days*: +50%

Rush orders are accepted based on shop and garment availability. Rush turnaround is not guaranteed. Rush charges apply to production time only.
We do not offer same day printing services.

If an order is being shipped, we are not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by nyceCO LLC. We have absolutely no control over delays caused by UPS or other carriers that may be used.

Holidays
nyceCO Observes the following holidays. These days will not count as production days towards turnaround times. They include but are not limited to:

* New Year’s Eve & New Year’s Day
* Martin Luther King, Jr. Day
* Memorial Day
* nyceCO Founder’s Day - June 5th
* Juneteenth & the week leading up to June 19th
* Independence Day & any of its observed days
* Labor Day
* Thanksgiving Day
* Christmas Eve & Christmas Day 

PRINTING/INK

Setup & Screen Fees
nyceCO does not charge setup or screen fees. Artwork correction fees are different from set-up fees. See Artwork Correction Fees.

Samples
nyceCO LLC does not offer sample printing. Our work speaks for itself and printed samples of previous work can be viewed at our facility. Blank apparel samples can be purchased however they can not be returned or applied to an order. See Order Minimums & Garment Subjectivity.

Ink Color Changes
Ink Color Changes are $25 per color per change.

Color Matching / Pantone Color matching
Due to the nature of screen printing inks, we cannot guarantee exact color matching. This value may or may not be used in the mockup provided. We cannot guarantee ink colors based on visual mockups alone. If exact colors are required, we recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com. Pantone/Color Matching ink is an additional fee of $55 per custom color.

ARTWORK

nyceCO LLC reserves the right to deny printing services on the grounds of inadequate art quality or image resolution. We may decide to use an image that does not comply with the art guidelines, but nyceCO LLC is not responsible for any negative outcomes caused by that art. We do not guarantee the printing of any line, dot, negative space, or piece of art that takes up less than 3 pixels or is less than 3 pixels wide. nyceCO LLC does not guarantee the printing or legibility of any text that is smaller than 6pt font.

Accepted artwork files
Artwork for any screen printing orders must be supplied print-ready or additional fees may apply. (See Artwork Correction Fee Policy)
Artwork must be submitted in one of the following formats:

Adobe Illustrator (.ai)
Adobe Photoshop (.psd)
Encapsulated PostScript (.eps)
Portable Document Format (.pdf)
Post Network Graphics (.png)

UNACCEPTED FILE TYPES: Word Documents(.doc, .docx), Powerpoint Documents(.ppt, .pptx), Rich Text Format (.rtf), .JPG, .TIFF, .GIF, or .BMP. Unaccepted Files submitted outside of these requirements are subject to additional fees (See Artwork Correction Policy) and production delays (See Project Delays Policy).

Artwork requirements

All files submitted must be high resolution artwork files.
Artwork dimensions should be equal to or greater than the actual desired print size.
Any and all font layers must be rasterized or converted to outlines.
Adobe Illustrator and Photoshop files must be CREATED at 300dpi, in CMYK document color mode.
Adobe Illustrator and Photoshop File Layers must be present in vector files.
PNG files must be submitted with a transparent background.

Files submitted outside of these requirements are subject to additional fees (See Artwork Correction Policy) and production delays (See Project Delays Policy).

Design Services
nyceCO LLC offers design services starting at $75 for text based designs and starts at $125 for graphics/photorealistic designs. Pricing is determined and quoted at the time of invoicing. Design services can add 7-10 Business days to your turnaround around time. Design services include 2 free revisions. Additional revisions are provided at 20% of design fee per revision. Upon final approval, project files provided to the client include a high resolution PDF, PNG, and JPG.

These design services do not include or should be mistaken for Logo Creation services. Packages and pricing for Logo Creation services are provided by affiliate company, Eighty95 Design and adhere to their policies.
See Logo Design Policy here - https://eighty95design.com/LogoPolicies

Artwork Placement
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. If a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

Artwork Correction Fee
Artwork correction is charged at an hourly rate of $60.00 per hr (also per placement) with a one hour minimum. Artwork correction is prepaid prior to correction unless otherwise discussed. Two free revisions is included in the correction fee. Additional revisions are provided at $25/revision. This hourly rate also applies to any changes made to artwork that is not submitted within the required guidelines. Clients will be notified if an artwork correction fee is necessary prior to project entering production.

Artwork review prior to placing your order is always free. If a simple fix is needed and/or will take less than 30 minutes to correct, it is done free of charge.

Changes to Artwork/Design
Any changes to artwork or design after order has been finalized but prior to mockup approval is subject to a delay in the turnaround time. (See Project Delays Policy)

Artwork Ownership
Any artwork you submit to us for printing that is not being designed by nyceCO and is owned by you or its rightful owner. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

Any art correction or preparation done to your artwork is the property of nyceCO LLC. If you have artwork designed by nyceCO LLC or supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of nyceCO, although the artwork itself, is still your property. The separated or vectored art file can be released for an addiitonal fee starting at $125. Payment must be submitted prior to the release of the art files.

Artwork Approval:
All projects and artwork changes are approved via digital proofs sent by email. Approval of artwork proof approval is required prior to production. We require all approvals to be signed off in person or digitally via email. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Correction fee to be billed at our current rate. Changes to the artwork after approving the mockup is not permitted. We will not be responsible for printed errors, misspelling, or otherwise in approved digital mockups and artwork.

LEGAL

If any customer’s failure to follow the nyceCO LLC Customer Agreement leads to legal action on the part of either party, the customer will be held solely responsible and liable for all payments or charges associated with the customer account as well as any and all legal fees undertaken by the customer or by nyceCO LLC. during the process of any legal proceedings.

QUESTIONS

If you have any questions regarding our Terms & Conditions, please email orders@nycecoprints.com before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved.